General Return Policy for New Era Cap, LLC (“New Era”)
New Era stands behind the quality of our products and we want you to love every purchase. Within 30 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment.
All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. All original tags, stickers, pins/special components (if applicable) need to be included for the return to be accepted.
How long do I have to return an item?
You can return eligible items within 30 days of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
How do I create a return?
1. Visit our Returns Portal here and sign in with your order number and email address
2. Select the item(s) and reason for your return
3. Select the prepaid FedEx label to send the return back to us
4. Confirm and Complete
A copy of your packing slip and shipping label will be sent to your email address.
How long will it take for my refund to be processed?
You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.